Terms & Conditions
- For all questions, please feel free to ask us: firstname.lastname@example.org
- All emails will be responded within 24 hours (Including weekend). Thank you & Enjoy shopping with TheCarModel.com
1-5 Days within USA.
1-4 Weeks outside of USA, depend on your country, and Customs Processing.
A deposit of $50 only is required for all pre-order items which are not refundable in the event if you wish to cancel or any other reasons. It is also not transferable to other items after deposit has been paid for pre-order. Once your pre-order item arrives, we will contact you for balance payment. If we did not hear from you after 7 days, we reserved the rights to relist the car or sell to other buyers and your deposit will be forfeited. Once you pre-order, you have to understand that you NEED to WAIT.
All items in our website are priced in US Dollars. Mode of payment during checkout are by Paypal. We also accept payment by international bank transfer but do inform us in advance if you wish to opt by this method. And of course you will get more discount if you pay by Bank Transfer or Cheque. Please contact us via email directly.
Return & Exchange
In order to be eligible for refund or exchange, insurance must be purchase at additional cost. We will not be held responsible for any damages caused by external forces or incorrect handling by postage company. We have 99% of track record in which most all our items arrive safely to our clients but accident do happen. If in the event the item arrive damage, you must inform us within 2 days with clear photos showing the condition of the outer box and damages on the item so that we claim from insurance. Any claim after 2 days upon receipt of item will not be entertain.
Return shipping fee or exchange will be at buyer expense, item can be arrange to be ship directly to manufacturer for repair and shipping fee have to be bear by buyer. Please pack cars carefully with bubble peanuts as the condition we shipped to you for the refund.